Recommended rule
You may reschedule or cancel without an appointment fee when your request is received at least 24 hours before the scheduled session.
Less than 24 hours
Except where mandatory law provides otherwise, cancellations or rescheduling requests received less than 24 hours before the appointment may be charged in full because the time was reserved exclusively for the customer.
No-show
If the customer does not attend and has not provided notice, the session may be considered delivered and non-refundable, subject to mandatory consumer rights.
Late arrival
A late session may still finish at the originally scheduled time. If the delay makes the session impractical, it may be treated as a late cancellation.
Cancellation by HypnoReset
If HypnoReset must cancel, the customer may choose a replacement appointment or a refund for the affected undelivered session.
Exceptional circumstances
Genuine emergencies may be reviewed individually. Any exception is discretionary and does not change the general policy.
The 24-hour rule is the current recommended version and must be expressly confirmed by Stéphane before paid booking is activated.